Application Support – Computer Operator (Tier 1)

Job Description

Riverside Technical Services is searching for additional Tier 1 software application support technicians to work with our client in the Buckhead area of Atlanta, GA.
We are hiring for second shift (2pm Р10pm); however must be flexible to cover other shifts as necessary.  The schedules are generated weeks in advance.
The software application support technician will be responsible for monitoring fielded applications and escalating a call to tier 2 support personnel per prescribed conditions.
Work will be performed at the client site in Atlanta, GA.

These individuals must have high quality work ethics. The work will require constant attention to application log monitors, queue monitors, and other indicators of the system health. Error or failure conditions will be few and far between, but they MUST be detected and responded to without delay. Additionally, the system being monitored is a fielded system. Any downtime could translate to hundreds of thousands of dollars in lost revenue for the client. Consequently, diligent monitoring is required. Finally, respect for the level of access to be granted for monitoring capabilities must be understood by the candidate and treated accordingly.

Required Qualifications 

  • Strong Computing Skills is a must (Unix experience desired)
  • Experience with High Availability computing environments is a plus
  • Tier 1 Support experience is a plus
  • The ability to stay attentive and react quickly when the unexpected occurs.
  • Good written & verbal communications skill and experience discussing technical issues and generating written reports
  • Experience working with a Customers is a plus